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FREQUENTLY ASKED QUESTIONS
A Few Things to Know Before You Order
Foodle Catering brings a ready-to-serve spread to your gathering in one Foodle Box. Choose from our selection of Ready Menu Foodle Boxes or build your own spread with the available food options.It's a convenient way to bring everyone together over a shared meal, whether you're organising an office lunch, a meeting or a gathering with family and friends.
Orders start from 10 pax.Ready Menu Foodle Boxes can be ordered in additional quantities of 5 pax at a time. For example, you can order for 10, 15, 20 or 25 pax, subject to the options available for the selected box.
Build Your Foodle Box is ordered in increments of 10 pax per box.
Yes. You can choose a Ready Menu Foodle Box or select Build Your Foodle Box.Build Your Foodle Box lets you mix and match from the available mains, sides, vegetables and sauces. Each box is ordered in 10-pax increments, and your selections are subject to the options and quantities offered in the ordering system.
Yes, subject to the available menu options and ordering rules. You can select different boxes to suit your group's preferences.Please check the serving quantities for each selection to ensure there is enough food for everyone.
Please place your order at least 48 hours before your required delivery time. This allows our team to prepare your food.We recommend ordering earlier for larger gatherings, busy periods or occasions with specific delivery requirements.
Orders are subject to availability and confirmation through the ordering system.
Foodle Catering currently serves selected areas within the Klang Valley.Delivery availability depends on your address and the serviceable delivery area. Please enter your delivery details during ordering to check whether we can fulfil your order.
Free delivery is available for qualifying orders above RM500 within eligible Klang Valley delivery areas.Orders below the qualifying amount, or deliveries outside the eligible areas, may incur delivery charges. Applicable charges and conditions should be checked before confirming your order.
Foodle Catering uses Lalamove or other delivery partners for delivery.Delivery arrangements depend on the order, destination and available service. Please ensure that your delivery address and contact number are accurate so the delivery can be completed smoothly.
Yes. Designated serving essentials are included with your order.The included items are: If you require additional serving equipment or specific items, please check with Foodle Catering team before placing your order.
No. Once your order has been placed, changes to the menu, quantity, delivery date, delivery time or delivery address are not permitted.
Please review all order details carefully before proceeding to checkout.
No. All confirmed orders are final and cannot be cancelled or refunded, except where required by applicable law.Please ensure that your selected items, quantities, delivery date, delivery time and delivery address are correct before completing your purchase.
Yes. The Garden Harvest Pasta Box is listed as a vegetarian option.Please review the product ingredients and contact us if you have specific dietary requirements. We recommend confirming any requirements before ordering, as preparation arrangements and cross-contact risks must be considered.
Please contact Foodle Catering team before ordering if you or anyone in your group has a food allergy.We can provide available ingredient and allergen information to help you make an informed decision. However, please confirm the specific allergen-handling arrangements with us before placing your order.
Please contact Foodle Catering for the current halal status and supporting documentation relevant to your selected products and their preparation kitchens.We will provide information that accurately reflects the applicable certification or documentation status. Please confirm any specific requirements before ordering.
Please contact Foodle Catering for orders exceeding the standard ordering capacity.Larger orders may require separate arrangements and are subject to kitchen capacity, menu availability and delivery feasibility.
Available payment methods will be displayed during checkout.Please complete payment using the methods supported by the ordering website and retain your order confirmation for reference.
If your delivery is delayed, please contact Foodle Catering using the contact details provided in your order confirmation.Delivery timing may be affected by traffic, weather, access restrictions and other circumstances. We will assist according to the circumstances and the applicable order policy.
For questions about menu options, delivery, existing orders or special requirements, please contact us here.For existing orders, include your order number so we can assist you more efficiently.
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